Frequently Asked Questions
Who are you?
We’re Rainbow Unicorn, a small collective of artists and coders who do experimental digital and analog projects. Find out about our work here.
What is D3LTA?
We’re glad you asked. D3LTA is a tool designed for maximum creativity from minimum inputs. You take a photo, apply shapes, and create. Now anybody with a smartphone and a working camera can create.
Which platforms is D3LTA available on?
D3LTA is currently available for iOS and Android devices.
The app is having issues on my Android device. Do you know why?
The app needs a minimum amount of RAM to run. If you have an older device, it may not have enough RAM. Try closing any other apps you have open.
Why are only some shapes available in the app?
You can unlock more shape sets as in app purchase. You can get all of the filters for a bundle discount price.
Why do I have to pay for them?
There are lots of costs associated with developing the app, hosting it and continuously improving it. We have to pay for these costs. If you’d like to use more shapes, we ask you to pay a small amount for them. If not, you are more than welcome to use the free shapes on us :)
What happens when I submit my creation to D3LTA?
When you submit a creation, we consider it for inclusion in the D3LTA Gallery. The D3LTA Gallery is a curated feed of images submitted from users like you from around the world. We usually decide within 24 hours. If your creation isn’t selected, don’t be discouraged! Try again with a new, original creation!
What is this "shop" thing?
If you really like what you’ve created or we selected your submission to be featured in our gallery, we offer the ability to get the creation printed on shirts and posters, all from within the app.
What can I get creations printed on?
You can get creations on:
- Museum-quality posters in several sizes
- American Apparel 2001 Fine Jersey Tee
- American Apparel 2408 Unisex Tank Top
- American Apparel Cotton Tote (Bag)
Where can I find sizes for these items?
You can find the sizing chart for the Tee and Tank here.
Can I get creations printed on something else?
Maybe. Send us your idea at service@d3lta.me and we’ll see what we can do.
How much is shipping?
We offer free shipping, so you don’t pay anything extra.
Can I return my item?
You may cancel your order within 24 hours of placing it for any reason and get a full refund. After 24 hours, we cannot make any refunds. Your item is one-of-a-kind, meaning it was created specifically for you with your creation directly on it, so we can’t sell it to anyone else.
I ordered the wrong size. Can I return it?
You can cancel your order within 24 hours of placing it. After that, we cannot accept any returns or refunds for any reason unless the item was damaged when you received it.
My item was damaged when I received it. What should I do?
We’re sorry! Please send a photo of the damage to service@d3lta.me and we’ll take care of it immediately. Note: the product must have been damaged when it arrived to you, not after. We only use awesome-quality American Apparel products, but there is no warranty.
Do I have to pay taxes or customs?
If you live inside the U.S., you don’t have to worry about taxes or customs. If you live outside of the U.S., check with your tax or customs authorities. Many countries may charge tax or customs duties, which you will be responsible for.
For example, if you live in the UK and purchase an item from us $10, we will charge you $10 (shipping is free). The UK has an import duty of 7% and a VAT of 18%. That means you may have to pay an additional $2.50 to the appropriate tax and/or customs authorities.
How to Contact Us
If you have any questions about our Privacy Policy, or our information practices, please contact us by email or postal mail below:
RAINBOW UNICORN GBR
Anna Niedhart, Christian Reich
Anklamer Str.50
10115 Berlin, Germany
+49 (0) 30 / 1207 4782
mail@rainbow-unicorn.com